If you have a life‑threatening emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.

 
Bilingual or Interpreter Services: Cigna‑HealthSpring representatives are ready to help in English and Spanish. Cigna‑HealthSpring can provide interpreter and translation services in over 170 languages. Please call Member Services at 1‑877‑653‑0327 for assistance. 
 

Cigna-HealthSpring Contacts


Contact Information
Appeals             

You can call Cigna‑HealthSpring
for a Member Advocate to help
you file an Appeal.          

 
     
Phone: 1‑877‑653‑0327
TTY: 711 
Hours: 8am-5pm (CST), M-F
 
 
Behavioral Health
Substance Abuse Services
 
 
     
Phone: 1-877-725-2539
Hours: 8am-5pm (CST), M-F
 
 
Behavioral Health
Crisis Hotline
 
 
 
Phone: 1-800-959-4941
Hours: 24 hours, 7 days a week
 
 
Claims Status Request
 
 
 
Phone: 1-877-653-0331
Hours: 8am-5pm (CST), M-F
 
 
Compliance Hotline
 
 
 
 
Phone: 1-877-653-0331
 
 
Cigna-HealthSpring Automated
Eligibility Verification Line
 
 
 
 
Phone: 1-866-467-3126
Hours: 24 hours, 7 days a week  
 
 
 
 
 
Phone: 1-877-653-0327
TTY: 711 
Hours: 8am-8pm (CST), M-F
Cigna-HealthSpring Pharmacy  
Phone: 1-877-653-0331
Hours: 8am-5pm (CST), M-F
 
 
Provider Services Department
 
 
 
 
Phone: 1-877-653-0331
TTY*: 711 
Hours: 8am-5pm (CST), M-F
 
*This number requires special
telephone equipment and is only
for people who have difficulties
with hearing or speaking.
Calls to this number are free. 
 
Provider Relations
 
 
 
 
Phone: 1-877-653-0331
TTY*: 711 
Hours: 8am-5pm (CST), M-F
 
*This number requires special
telephone equipment and is only
for people who have difficulties
with hearing or speaking.
Calls to this number are free. 
 
State Fair Hearing:
Call to ask for a fair hearing
regarding the health plan's
appeal decision.
 
 
 
Phone: 1‑877‑653‑0327 (Fair Hearing)
Phone:  
Fax: 1‑877‑809‑0783 (Medical)
Fax: 1‑866‑593‑4482 (Drug)
Hours: 8am-8pm (CST), M-F
Utilization Management
Service Coordination
 
 
 
Phone: 1-877-725-2688
Hours: 8am-5pm (CST), M-F
Utilization Management
Concurrent Review and
Skilled Nursing Facility
 
 
 
Phone: 1-877-725-2688
Hours: 8am-5pm (CST), M-F
Utilization Management
Home Health
 
 
 
Phone: 1-877-725-2688
Hours: 8am-5pm (CST), M-F
Utilization Management
Inpatient Intake
 
 
 
Phone: 1-877-725-2688
Hours: 8am-5pm (CST), M-F
Utilization Management
Prior Authorization
 
 
 
Phone: 1-877-725-2688
Hours: 8am-5pm (CST), M-F

 
External Contacts

 Contact Information

Call for immediate, reliable
information for any health
concern. 
 
 
     
Phone: 1-855-418-4552
TTY: 711 
Hours: 24 hours, 7 days a week
Automated Inquiry System
(AIS), Eligibility Verification
 
 
 
Phone: 1-800-925-9126
Hours: 24 hours, 7 days a week
Comprehensive Care
Program (CCP)
 
 
 
 
Phone: 1-800-846-7470
Hours: 7am-7pm CST
Dental (DentaQuest)
 
 
 
 
 
  Phone: 1-888-308-9345
Phone: 1-855-418-1628 (Members)
Hours: 8am – 8pm CST, M-F
Website: http://www.dentaquest.com
Change HealthCare
 
Phone: 1-800-845-6592
 
 
MAXIMUS (Medicaid
Managed Care Helpline)
 
Phone: 1-800-964-2777
Hours: 8am-5pm CST, M-F
 
 
Medicaid Managed
Care Helpline
 
Phone: 1-866-566-8989
 
 
Medicaid Managed
Care Helpline TDD
 
Phone: 1-866-222-4306
 
 
Medical Transportation
Program (MTP):
 
Phone: 1-877-633-8747
 
 
Texas Department of Family &
Protective Services (TDFPS)
 
Phone: 1-800-252-5400
 
 
Prescription Benefits Manager (PBM)
OptumRx
  Phone: 1-800-613-3591
Hours: 8am-5pm (CST)
 
 
Texas Health Steps   Phone: 1-877-THSTEPS (1-877-847-8377)
 
 
Vision (Superior Vision)   Phone: 1-800-879-6901
Hours: 8am – 8pm CST, M-F
Website: https://www.superiorvision.com/